On-site consulting refers to technical assistance that is offered at your premises. This consulting is usually needed when off-site consulting cannot be given, or the user is a complete novice. Most managed IT services providers offer off-site consulting. This type of consulting offers convenience for both the customer and service provider and is also referred to as remote or online support. It usually includes video, live chats, email, or telephone support. 

An extended workforce is the combination of people who provide their skills and expertise to the organization who are not employees of the organization. The idea behind the ‘Follow the Sun’ model involved software development teams, sitting across different worldwide locations, working on the same project. This way work is carried out 24/7 with task handoffs taking place between each of these global teams after the shift of a particular location ends. 

In an IT context, 24/7 support means a support service that is provided 24 hours a day and 7 days a week. This may include an array of IT services – like server monitoring, call center support, database support and so on. This support generally includes support for those services that require running without disruption and downtime.

Software development is the process of conceiving, specifying, designing, programming, documenting, testing, and bug fixing involved in creating and maintaining applications, frameworks, or other software components. 

Business process outsourcing (BPO) is the practice of contracting a specific process or processes to an external service provider. 

Business process re-engineering (BPR) is the act of changing an organization’s major functions with the goal of increasing efficiency, improving product quality, and/or decreasing costs. This starts with an in-depth analysis of the business’ workflows and identifying key areas that need improvement. 

Mobile app development is the act or process by which a mobile app is developed for mobile devices, such as personal digital assistants, enterprise digital assistants or mobile phones. These software applications are designed to run on mobile devices, such as a smartphone or tablet computer. 

The main difference between a call center and a help desk is that they address different issues. A call center is designed to handle customer concerns and provide customer support while the purpose of a help desk is to offer IT or technical support.